Shipping Policy Kenya — Liams Enterprises

At Liams Enterprises, our shipping policy Kenya customers can rely on is built on speed, transparency, and reliability. We are committed to delivering your home appliances, electric kettles, irons, blenders, and kitchen equipment safely and on time across Nairobi and all of Kenya. Please read the details below carefully so you know exactly what to expect when you shop with us.

1. Order Processing Schedule

Once you place an order on our website, our team immediately begins preparing it. To help you track your delivery expectations accurately, we operate according to the following strict timeline:

Order Cutoff Time 6:30 PM (EAT — East Africa Time)
Order Handling Time 0–1 business days (Monday – Saturday)
Operating Days Monday – Friday, 8:00 AM – 6:30 PM, Saturday, 9:00 AM - 6:00 PM
Sunday & Public Holidays No processing — packaging resumes the next business day

Orders fully finalized before our 6:30 PM cutoff time enter our handling queue the same working day. Orders placed after 6:30 PM will begin processing on the following business day.

2. Order Tracking & Confirmation

Immediately after checking out, you will receive an order confirmation email displaying your invoice items. Once our fulfillment team hands your appliance over to our shipping carriers, we will dispatch an official tracking link and delivery number via email or WhatsApp so you can safely monitor your transit status.

3. Shipping Locations & In-Store Pickup

We provide nationwide product shipping to all counties across Kenya. Customers are also welcome to avoid all transit times by opting for free self-collection or walk-in buying directly at our physical retail center:

📍 Liams Enterprises Store Hub
Gaberone Road, Gaberone Plaza, 3rd Floor, Shop T3s
Nairobi, Kenya

4. Shipping Costs & Transit Times

To maintain straightforward transparency for Google Merchant guidelines and consumer trust, we enforce a dependable flat rate shipping fee of 500 KES across all courier zones in Kenya, regardless of package dimension details.

Shipping Destination Delivery Fee Transit Time
Nairobi CBD & Environs 500 KES Flat Rate 1–2 business days
Major Towns (Mombasa, Kisumu, Nakuru, Eldoret) 500 KES Flat Rate 2–4 business days
Remote & Upcountry Areas 500 KES Flat Rate 3–7 business days
Walk-in Self Collection (Nairobi Hub) FREE Same Day Availability

If you need custom logistics quotes or immediate shipping clarifications, reach our customer help desk directly on WhatsApp at +254 712 775 426.

5. Payment Methods Accepted

To guarantee a transparent transactional experience for our logistics channels, we accept exclusively the following structured options:

  • Lipa na M-Pesa (Buy Goods & Services / Paybill): Safe electronic payments processed via Safaricom channels. Online orders selected under this framework will trigger a secure STK push to your mobile device or require manual validation prior to order processing and item dispatch.
  • Cash on Delivery (COD): Available strictly for orders delivered within Nairobi and its immediate environs. For Cash on Delivery purchases, payment must be processed concurrently upon physical receipt and verification of the appliance by the customer to our authorized dispatch couriers. Payment on delivery can be settled via hard currency cash or via an on-the-spot Lipa na M-Pesa transaction.

Please note that items shipped via couriers outside of Nairobi and its surrounding areas must be securely cleared in advance via our official Lipa na M-Pesa digital terminal prior to dispatch handling.

6. Packages Damaged or Lost in Transit

Liams Enterprises maintains full legal liability for product security until items are successfully in your hands. If your order arrives broken, compromised, or fails to reach you due to courier service disruptions, please photograph the out-of-box status instantly and contact our team within 14 days.

Our dispatch desk will directly handle the logistics query with the courier company and issue an immediate replacement product or process an account refund according to our formal guidelines.

7. Returns & Refunds Coordination

Our distribution policy operates hand in hand with our internal item returns structure. If you need to officially return an electronic appliance or claim an exchange credit, please review our comprehensive Refund & Returns Policy page for item eligibility rules.

Contact Us About Shipping

Do you have any remaining questions about our domestic shipping practices? Our help desk remains completely active. Reach out to our agents through any channel below:

Liams Enterprises
Gaberone Road, Gaberone Plaza, 3rd Floor, Shop T3s, Nairobi, Kenya
Phone/WhatsApp Support: +254 712 775 426
Email Inbox: info@liamsenterprises.co.ke
Web Platform: www.liamsenterprises.co.ke
Business Hours: Monday – Friday: 8:00 AM – 6:30 PM | Saturday 9:00 AM – 6:00 PM (Sundays Closed)

Thank you for choosing Liams Enterprises — where quality meets affordability in Kenya.